Terms of Service
These Terms of Service apply to websites, communications, and services offered by The Madison Geeks Group, TMG Group, and Rocket Repair (collectively, “we,” “us,” or “our”). By requesting or using our services, you agree to these terms.
Services
We provide technology support, device and equipment repair, managed services, consulting, and related services. The scope, timing, pricing, and other terms of a particular service may be described in a quote, work order, service agreement, or other written communication.
Customer responsibilities
You agree to provide accurate information, maintain appropriate backups, disclose relevant device or system conditions, and provide authorization and access reasonably needed for us to perform requested services. You remain responsible for your accounts, credentials, data, and lawful use of services.
Estimates, payment, and service results
Estimates may change if the condition or scope differs from what was initially known. Payment is due as stated on the applicable invoice or agreement. Technology and repair work may involve conditions outside our control; unless separately agreed in writing, we do not guarantee that every issue can be resolved or that data can be recovered.
SMS terms
When you opt in to SMS, you agree to receive low-volume, transactional messages related to account verification (2FA), account security, service updates, appointment coordination, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive SMS messages is not a condition of purchase.
For complete program terms, including opt-in methods and privacy protections, read our SMS Policy and SMS Consent & Opt-In Information.
Acceptable use
You may not use our websites, systems, or services unlawfully; interfere with their operation; attempt unauthorized access; or ask us to perform work that infringes another person’s rights.
Third-party services
Some services may depend on third-party products, networks, platforms, carriers, or providers. Their separate terms and practices may apply, and we are not responsible for outages or changes outside our reasonable control.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Any limitations stated in a separate signed agreement will control for services covered by that agreement.
Changes and termination
We may update these terms by posting a revised version with a new effective date. We may suspend or end services when required by law, for nonpayment, for misuse, or when continuing would create a security or operational risk.
Privacy
Our collection and use of personal information is described in our Privacy Policy.