Privacy Policy
This Privacy Policy explains how The Madison Geeks Group, TMG Group, and Rocket Repair (collectively, “we,” “us,” or “our”) collect, use, and protect information in connection with our technology, repair, support, and related services.
Information we collect
We may collect information that you provide to us, including your name, email address, phone number, service address, device or equipment details, support requests, and information needed to provide or coordinate services. We may also collect basic technical and usage information when you interact with our websites or customer systems.
How we use information
We use information to provide and improve services, communicate about service requests, schedule appointments, provide support, maintain account security, send authentication codes, process transactions, keep business records, and meet legal or operational obligations.
How we disclose information
We do not sell personal information. We may disclose information to service providers that help us operate our business, deliver requested services, process payments, maintain systems, or comply with law. These providers receive only the information reasonably necessary to perform their services.
SMS communications
If you opt in, you may receive transactional SMS messages such as account verification codes (2FA), account security alerts, service updates, appointment coordination, and support-related notifications. Message frequency varies based on account and service activity. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. We do not use this SMS program for marketing or promotional messages. See our SMS Policy and SMS Consent & Opt-In Information for details.
Data security and retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure. We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and satisfy legal obligations.
Your choices
You may contact us to ask about, correct, or request deletion of personal information, subject to applicable legal and operational requirements. You may opt out of SMS messages at any time by replying STOP.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above identifies the current version.